Refund policy

Last Updated: July 9, 2026

At DanielaAlannah, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help. Please review our Return & Refund Policy below.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition.

• Be returned in its original packaging with all included parts, accessories, and instructions.

• Be accompanied by proof of purchase, such as your order confirmation or receipt.

Items returned without prior authorization may not be accepted.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or defective:

• Products that have been assembled, installed, or used.

• Items with signs of wear, misuse, or accidental damage.

• Products with missing parts not caused by our error.

• Clearance, final sale, or non-returnable promotional items.

• Gift cards, if applicable.

How to Start a Return

Before returning an item, please contact our customer support team.

To help us process your request quickly, please provide:

• Your order number.

• The reason for the return.

• Photos of the item if it is damaged, defective, or incorrect.

Once your return request has been approved, we will provide detailed return instructions.

Please do not send products back without receiving return authorization.

Refunds

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for your financial institution to process and post the refund.

Original shipping charges are non-refundable unless the return is the result of our error or a defective product.

Exchanges

If your product arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

After verification, we will arrange a replacement or another appropriate solution based on product availability.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

Please include:

• Your order number.

• Photos of the product and its packaging.

• A brief description of the issue.

Our support team will review your request and work to resolve the issue promptly.

Return Shipping

If the return is due to a defective product, shipping damage, or an error on our part, DanielaAlannah will cover the return shipping costs.

For returns due to personal preference, incorrect orders placed by the customer, or other non-quality-related reasons, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages without tracking.

Late or Missing Refunds

If you have not received your refund after the expected processing period:

• Check your bank or credit card account.

• Contact your credit card company or payment provider.

• Contact your bank, as processing times may vary.

If you still need assistance, please contact our customer support team.

Contact Us

If you have any questions regarding returns or refunds, please contact us.

Website: danielaalannah.com

Email: support@danielaalannah.com

Phone: +1 (954) 663-9330